Order
First, click on the product's image or name to view the item details. Choose the color or size, then enter the quantity you want to purchase. You can click the “Buy Now” button to proceed to checkout directly, or “Add to Cart” and pay for the items after you're done browsing. You can view your cart by clicking on the cart button in the upper right-hand section of every page.
You can opt for PayPal to pay for your order.
In-stock items normally ship within 1-5 business days after an order has been placed. We accept changes and cancellations on orders that have not yet shipped or if the items are on backorder.
To change or cancel your order, contact our Customer Service via email. We’ll do everything we can to accommodate your request. Once an item has shipped, cancellation is not possible. Click here to access our Return Policy.
Maksone is registered to collect sales tax in all 48 states, as required by law. Please note that your order(s) will be taxed unless valid tax exemption documentation has been received prior to order placement. Please contact us via email for additional questions or support
Shipping
We offer free shipping and handling for all products in our store.
Usually, we use Front Door Package Delivery (e.g. FedEx, UPS or USPS) to your delivery address.
Currently, we only ship to the 48 contiguous states within the United States, excluding PO boxes, APO, FPO, DPO addresses, Alaska, Hawaii, and Puerto Rico.
Every order is delivered by a third-party provider (e.g. FedEx, UPS, or USPS) to the address you have given. Depending on the shipping company's work load, shipping takes about 7 working days. *Please note that all information regarding the shipping duration is estimated. We cannot guarantee that your order will arrive on a specific day.
Product
We will add a copy of assembly instructions in every product package that requires assembly.
You can also contact our customer service via email to get one.
Prices are subject to change—including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.
Account
You can easily reset your password by clicking here. If you have any trouble，please send us an email.
Return
We offer a 30-Day Money Back Guarantee. Please note that products must be returned in the original packaging and shipped within 30 days of delivery . When it comes to returning your order, please send us your return request via email. Your order number and the reason for the return must be included in the email (photos attached if necessary). Our customer care department will help you with your request.
If you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos of the damage (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is backordered or out of stock, we’ll notify you as soon as we have the estimated arrival date or we may work with you to find a suitable replacement.
Contact
Email:website@jaclybrands.com